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Anger is a flow of emotion like water through a hose − at work, it helps to know when to turn it up or down and how to direct it

  • Written by: Laura Rees, Associate Professor of Organizational Behavior, Oregon State University
Anger is a flow of emotion like water through a hose − at work, it helps to know when to turn it up or down and how to direct itIs the anger targeted or blasting everyone in the area?Witthaya Prasongsin/Moment via Getty Images

Pretty much everyone will sometimes struggle with anger at work. People fear the wrath of abusive supervisors, suppress anger to maintain a façade of professionalism, or vent anger toward co-workers who are, fairly or not, targets. Reactions to...

Why the secrecy around car insurance?

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Australian workers spend almost an hour a day administering email

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Customer Service Is Becoming Part of the Small Business Sales and Marketing Engine

For Customer Service Week, 5-9 October, Thryv is urging small businesses to look beyond generating  enquiries and examine what happens after a custome...

Gift Cards as the gateway to agentic payments

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Why Data Accumulation Without Governance Undermines Sustainability Goals

In July 2026, Group 2 entities, the second cohort of Australian businesses, began their first reporting period under the mandatory climate disclosur...

Permanent $20,000 Instant Asset Write-Off Gives Small Businesses Greater Planning Certainty

The Federal Government’s decision to permanently legislate the $20,000 instant asset write-off will give eligible small businesses greater certainty...