.
Australian businesses lean into global strategic partnerships (GCCs) for next wave of outsourcing
The Australian corporate landscape is undergoing a fundamental transformation in how it sources talent and innovation. While businesses have traditionally looked offshore for recruitment and customer support, a new wave of strategic global operatin...
The New Pressure Gap Crushing Small Businesses
Starting any business and making it prosper is a major undertaking. Part of the challenge is managing the uncertainty, but the financial pressures on today’s small and medium-sized businesses (SMBs) are more structural. Costs continue to rise while...
Today in Business
Why PandaDoc CPQ should be your secret weapon for pricing optimization
Let’s pull up a chair and talk pricing strategy because quoting isn’t just paperwork, it’s profit. If you’re configuring products, scoping services...
The risks of underinvesting in CX
Author: Monica Ryan, Vice President, Concentrix Australia & New Zealand In the current economic climate, the focus of every Australian business l...
Why Your Business Is Being Left In the Economic Dust: Nimble Risk Management During Uncertainty
Agility and adaptability are quickly moving from distinct competitive advantages to business necessities, with those stuck in stagnation simply un...