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The Times


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This laundry is changing the vicious cycle of unemployment and mental illness

  • Written by: Aurora Elmes, PhD Candidate, Swinburne University of Technology

Margaret was depressed, jobless, broke and behind on her rent when the single mother of two heard about Vanguard Laundry Services, in Toowoomba, Queensland.

“I was desperate for work, any work,” she recalls. She started working at the laundry the day before she was due to be evicted.

Given her situation, Margaret was lucky to hear about...

Customer Service Is Becoming Part of the Small Business Sales and Marketing Engine

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Gift Cards as the gateway to agentic payments

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Why Data Accumulation Without Governance Undermines Sustainability Goals

In July 2026, Group 2 entities, the second cohort of Australian businesses, began their first reporting period under the mandatory climate disclosur...

Permanent $20,000 Instant Asset Write-Off Gives Small Businesses Greater Planning Certainty

The Federal Government’s decision to permanently legislate the $20,000 instant asset write-off will give eligible small businesses greater certainty...

Selling a Small Business in Australia: Understanding the Capital Gains Tax Concessions

For many Australian business owners, selling a business represents the reward for years—sometimes decades—of hard work. Unlike employees who may bu...

Australian businesses lean into global strategic partnerships (GCCs) for next wave of outsourcing

The Australian corporate landscape is undergoing a fundamental transformation in how it sources talent and innovation. While businesses have traditi...