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As retail workers brace for the silly season, this 20c solution could dial down customer verbal abuse

  • Written by: Gary Mortimer, Professor of Marketing and Consumer Behaviour, Queensland University of Technology

More than 1.4 million people are employed in Australian retail and fast food businesses. Sadly, it’s not always a happy or safe place to work.

A union survey of more than 4,600 frontline workers found 87% had experienced customer verbal abuse in 2023 – consistent since 2016.

But incidents have become more frequent: in 2023, 76% of those...

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In July 2026, Group 2 entities, the second cohort of Australian businesses, began their first reporting period under the mandatory climate disclosur...

Permanent $20,000 Instant Asset Write-Off Gives Small Businesses Greater Planning Certainty

The Federal Government’s decision to permanently legislate the $20,000 instant asset write-off will give eligible small businesses greater certainty...