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Forrester's 2021 Australia Banking CX Index: Banks Should Not Neglect Human Interactions In Pursuit Of Better Digital Customer Experiences

  • Written by PR Newswire

Average CX quality of banks improves from 2020; NAB and Suncorp leapfrog into the "good" category

Forrester's 2021 Australia Banking CX Index: Banks Should Not Neglect Human Interactions In Pursuit Of Better Digital Customer Experiences

SYDNEY, Nov. 8, 2021 /PRNewswire/ -- According to Forrester's (Nasdaq: FORR) 2021 Australia Banking Customer Experience Index (CX Index™), the quality of customer experience among the banking sector has improved, with the industry average up by...

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