Business Daily Media

The Times Real Estate

.

Post-Pandemic Insurance: What’s next for the insurance industry?

  • Written by Gallagher Bassett’s Executive Vice President – International, Jon Winsbury


From the Townsville floods in 2019 and Brisbane’s similar devastation in 2011 to North Queensland’s Tropical Cyclone Yasi in 2011, Gallagher Bassett has been on the frontline helping organisations manage claims with every catastrophic event in the Southern Hemisphere.

While there have been many major events across the decades, there has never been a year like 2020 – with a major bushfire season, storm events and now a global pandemic.

The buzz word of 2020 is unprecedented, yet this sentiment holds true. This year every business has been racing to adapt to the latest restrictions and what is now considered ‘the new normal’. More importantly, 2020 has tested every business continuity plan to be proven true or false.

The impact of COVID-19 on the insurance industry

The long-term impacts of COVID-19 on the insurance industry are too early to call, however short-term, the pandemic could have a flow-on effect to capital availability. The collective reduction of an organisation’s financial assets – fuelled by weakening economies – could lead to a hardening of insurance premiums and coverage. Even pre-pandemic, Gallagher Bassett was seeing insurance markets ‘harden’ in any case.

Prior to the pandemic, many in the finance sector were already forecasting the market was hardening, resulting in higher insurance premiums and more restrictive coverage for most buyers. This has been contributed to by a combination of social factors, such as the increasing likelihood of people lodging claims and costly catastrophic events. The pandemic is likely to accelerate this trend.

But there are silver linings for the insurance industry and employment opportunities the sector affords jobseekers or those individuals looking for a change post-pandemic. Thanks to the resilient nature of the insurance industry, Gallagher Bassett anticipates the sector will attract new talent at junior levels who may have lost their job during COVID-19.

What’s next for the insurance industry?

The biggest lesson out of the pandemic for business is that every employer should engage a broker and an insurer. Maintain healthy housekeeping, understand your business and partner with a reliable broker and insurer to make it happen.

Learn from the success or downfalls of your organisation’s continuity plan and revisit your insurance coverage if your policy failed to provide adequate coverage through the pandemic. Your broker plays a crucial role in clearing up ambiguity in wording and can advise your business on the gaps where additional limits and offerings may need to be obtained.

The right cover is the oil that gets the economic wheel turning for your business and employees, should the events of 2020 occur again in the future.

Post-pandemic, insurance remains an industry to watch. As business returns to work and the economy starts to rebuild around the globe, the one thing that will always be constant and required is insurance.  

About Gallagher Bassett: 

Gallagher Bassett is a global leader in the insurance industry and the largest TPA in the ANZ market, delivering best-practice claims management solutions for all lines of insurance. Gallagher Bassett optimises supply chains and partners with insurers to enhance their brand, values and systems to improve customer service and drive cost and operational efficiencies.

Businesses losing an average of $493k from data integrity flaws

Managing data responsibly and effectively for the AI age can give organisations a strong competitive advantage, but many are failing to harness th...

AI shopping disruptor Zyft raises $7.5M to lead the next gen of retail tech

Zyft appoints new CEO, Richard Stevens, to lead the latest Waller Group success story, valued at $30 million SYDNEY, 28 April 2025: Zyft, the lea...

Little known law offers savvy Kiwis the opportunity to supercharge their retirement savings

A little-known legal amendment is being leveraged by savvy New Zealanders and expat Brits to supercharge their retirement savings. Not many peop...

Cutting edge AI technology designed for doctors to reduce patient wait times launched in NZ

New Zealand specialist doctors now have access to Artificial Intelligence technology to help reduce patient wait times and experts say it could be...

Launchd Takes Off: Former AFL Stars Lead Tech-Powered Platform Set to Disrupt Talent and Influencer Marketing

Backed by Institutional Capital, Launchd Combines Five Leading Agencies and Smart Technology to Deliver Measurable Results Influencer marketing i...

Meet the Australian fintech unlocking rewards for small businesses

Small businesses make up 98 per cent of all businesses in Australia, yet they continue to bear the brunt of economic uncertainty. According to Credi...

Sell by LayBy