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‘Behind every claim is a grieving family’. Death benefits inquiry demands change but lacks penalties

  • Written by: Natalie Peng, Lecturer in Accounting, The University of Queensland
‘Behind every claim is a grieving family’. Death benefits inquiry demands change but lacks penaltiesSeventyFour/Shutterstock

When Lisa’s husband passed away unexpectedly, she assumed accessing his superannuation death benefit would be straightforward. Instead, she spent months navigating a bureaucratic maze.

She repeatedly sent documents, waited weeks for callbacks and struggled to get answers from his fund.

Her experience is far from unique....

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