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The new and more efficient payments system means new and more efficient payments fraud. Here's how to prepare

  • Written by Steve Worthington, Adjunct Professor, Swinburne University of Technology
The new and more efficient payments system means new and more efficient payments fraud. Here's how to prepareIt's about to become easier to steal money. We'll have become more vigilant.Shutterstock

Most credit card fraud takes place online or over the phone. It’s not the cards that are stolen, but the details. The Australian Payments Network finds they are used to amass 85% of the money stolen using Australian credit cards, without the need to steal...

2025 Thryv Business and Consumer Report - Australian small businesses show grit under pressure

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Australian retailers are turning to artificial intelligence to simplify and automate returns and exchanges, while strengthening loyalty programs a...

Stop reading from the script: Why authenticity is the customer success secret weapon

I’ve been in customer service for years now. As my team has grown, the number one piece of advice I give is to be your...