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Businesses need more than generic chatbots to benefit from AI. Will this budget help?

  • Written by: Frederik von Briel, Associate Professor in Strategy and Entrepreneurship, The University of Queensland
Businesses need more than generic chatbots to benefit from AI. Will this budget help? Laura Ockel/Unsplash

This month’s federal budget made a familiar promise: artificial intelligence (AI) will help lift Australia’s productivity.

But for many Australian firms, especially small and medium-sized businesses, “using AI” still means experimenting with a generic chatbot to draft emails, summarise documents or...

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