ShutterstockAustralia Post is seeing red. A lot of it.
After posting a razor-thin profit of $23.6 million in the last six months of 2022, it anticipates a loss for the full 2022-23 financial year – only the second time since being corporatised in 1989.
The last loss was in 2014-15, following a $190 million investment in...
Australian retailers are turning to artificial intelligence to simplify and automate returns and exchanges, while strengthening loyalty programs a...
I’ve been in customer service for years now. As my team has grown, the number one piece of advice I give is to be your...
Richard Valente, VP of Customer Experience Strategy at TP in Australia, explores how IT-BPM outsourcing is revolutionising the travel sector throu...
Online shoppers with HealthPost’s Flora & Fauna have made 11,000 contributions towards climate and biodiversity projects when ordering parcel ...
Aussie SMEs warn RBA not to ignore global trends, with the current sledgehammer approach threatening business viability and increasing inflation ...
Thryv® (NASDAQ: THRY), Australia’s provider of the leading small business marketing and sales software platform, has been awarded the Employer of ...