Thryv® (NASDAQ: THRY), the provider of the leading small business software platform, has earned a prestigious award at the Customer Service Institute of Australia’s 2024 Australian Service Excellence Awards (ASEA). Thryv was recognised for its exceptional customer service, further solidifying its position as a leader in customer care for small businesses across Australia.

Michelle Span, Group Manager of Client Care & Collections, Thryv, was honoured with the Customer Service Leader of the Year award for her leadership in driving innovative customer service strategies.

Elise Balsillie, Head of Thryv Australia and New Zealand, said, "We are incredibly proud of Michelle and the entire Client Care Team for this recognition. Their commitment to elevating the customer experience through innovation and collaboration sets a new benchmark in our industry. This award is a reflection of the hard work, passion and dedication our teams bring every day."

Michelle Span's strategic approach to customer service has transformed Thryv’s operations, focusing on aligning internal processes with customer needs. Through initiatives such as the integration of automated one call resolutions and complaint handling systems, Michelle has significantly improved customer satisfaction.

"Being awarded the Customer Service Leader of the Year is an honour. It reflects our entire team’s dedication to putting customers first. Our goal is to ensure every interaction is seamless, empathetic and effective." Michelle said.

According to Elise, Thryv is deeply committed to helping small businesses succeed by providing tailored support that meets their unique needs.

“This customer service award is a testament to the hard work and dedication of every team member who consistently goes above and beyond to ensure customer satisfaction. Our focus on using customer feedback to drive continuous improvement has been instrumental in shaping better processes and delivering exceptional experiences for all our users.

"The achievements highlight Thryv’s commitment to being a partner for small businesses. By offering world-class support and listening to customer needs, we have helped businesses grow and succeed." said Elise.

For more information about Thryv and its product offerings, visit thryv.com.au.