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'Sorry, I don’t understand that' – the trouble with chatbots and how to use them better

Written by Lena Waizenegger, Lecturer in Information Systems, Auckland University of Technology

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Hands up if you’ve ever cursed, mocked or yelled at a chatbot. No surprise if you have. Those automated “helpers” – supposedly designed to make customer service smarter, faster and more efficient – can certainly be a source of frustration for sentient beings.

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'Sorry, I don’t understand that' – the trouble with chatbots and how to use them better

How Headless CMS Prepares Businesses for Emerging Digital Channels

Airlines are facing higher fuel costs and cutting fares at the same time. How does that work?

Brennan completes CBR Cyber integration as demand for onshore, SOC services soars

Tinkering with the capital gains tax discount isn’t enough. Here’s why it needs to go

How court cases against Woolworths and Coles could change the future of shopping in Australia

Why Native Title rulings need a system to value cultural loss

Traditions of Rural Bali at Villa Sabana

Perth's Southern Suburbs Are Running Their Own Race

The future of work

Australia's closed border is costing the economy $36.5 million a day

The Reserve Bank has cut rates for the first time in four years. But it is cautious about future cuts

BizCover Brings Australia’s First AI-Based Insurance Quotes to ChatGPT

VistaPrint Research Reveals Australian Small Businesses Face a Succession Cliff

Corporate volunteering grows up: how companies are shifting to meaningful, community-led impact

The Rise of Mobile-First Venues

Why the SME is now the primary engine of global cybercrime

Work-life Balance Key to Solving Construction Talent Shortage

The risks of underinvesting in CX

Why Your Business Is Being Left In the Economic Dust: Nimble Risk Management During Uncertainty

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