GeoComputing Group Expands Support Center Operations
GeoComputing Group, a leading vendor in highly specialized petro-technical IT solutions, announced today that it has opened a support center in Perth, Australia and its existing centers in Houston and Aberdeen, Scotland. This expansion allows GeoComputing to support its oil, gas, energy, and other geoscience customers 24 hours a day from any location with its RiVA geotechnical computing platform.
GeoComputing’s follow-the-sun (FTS) support center model now provides subject-matter experts in infrastructure, data, geoscience applications and workflows to provide implementation and support for some of the world's largest companies in Exploration and Production (E&P), at any time. As the industry shifts to IT service models, GeoComputing maintains its leading role by continuing to offer high-quality, individualized support from its team of highly-trained specialists.
“Sadly we see changes in E&P procurement where a face and a name are no longer part of the deal, and we believe that limits not only the quality of support but degrades the connection with customers,” said John Creevan, CEO of GeoComputing. “Because we provide both the highest-performing petro-technical platform plus the most experienced support operations in the industry, expanding our support operations demonstrates the value we deliver to customers.”
The Perth center will primarily serve clients in the Asia-Pacific region and provide support during hours when Houston and Aberdeen are offline. Because GeoComputing’s team is highly proficient in the entire E&P and geosciences ecosystem, the company closes 98% of help desk tickets internally, without turning issues over to vendor partners or other outside agents. Given this success rate, most if not all its customers renew their contracts.
GeoComputing’s RiVA geotechnical computing platform is the most powerful platform in the E&P industry. The full-stack hardware/software solution combines embedded storage with a shared parallel filesystem, virtualized servers, and workstation management in a flexible system that deploys on-premises, in a private cloud, or as a service fully managed by GeoComputing. RiVA addresses all challenges common to E&P users, such as insufficient performance, complex work environments, large data sets, local and remote locations, lack of specialty support resources, high cost and time to deploy. Highly efficient and highly performant, RiVA can increase productivity and accuracy so dramatically that tasks that took days on previous infrastructure can be completed in hours; some users have seen a return on investment or annual savings that exceed their original purchase price by up to 4X.
About GeoComputing
GeoComputing Group, founded in 2004, is an IT consultancy for oil, gas, energy, and other geoscience companies. Its services include bespoke solution design and architecture, project management, infrastructure services, application support, and data management. In addition, it offers RiVA, the most powerful platform in the E&P industry, combining core components from leading vendors into a single, highly efficient and highly performant computing environment customized for petro-technical workflows. For more information visit https://www.geocomputing.com and follow the company at https://www.linkedin.com/compa
