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what passengers like about Uber

  • Written by Mary Tate, Research Fellow (DECRA), Information Systems, Queensland University of Technology
what passengers like about UberMany people take Uber not just because they want a ride, but because they want to contribute to a social good.Shutterstock

Uber’s dramatic rise has been accompanied by criticism, including allegations of predatory pricing and flouting of safety and employment laws.

Of course the flipside of this is that Uber allows ordinary people to share...

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I’ve been in customer service for years now. As my team has grown, the number one piece of advice I give is to be your...