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Optus said it didn't have the 'soundbite' to explain the crisis. We should expect better

Written by Peter Roberts, Lecturer, School of the Arts and Media, UNSW Sydney

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Asked on Wednesday to explain why Optus broadband and mobile services had been simultaneously knocked out for five hours, its chief executive Kelly Bayer Rosmarin blamed a “technical network fault”, and then added:

There is no soundbite that is going to do it justice, so we want to really bottom-out the root cause, and when...

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